﻿<?xml version="1.0" encoding="UTF-8"?>
<rss version="2.0"
	xmlns:content="http://purl.org/rss/1.0/modules/content/"
	xmlns:wfw="http://wellformedweb.org/CommentAPI/"
	xmlns:dc="http://purl.org/dc/elements/1.1/"
	xmlns:atom="http://www.w3.org/2005/Atom"
	xmlns:sy="http://purl.org/rss/1.0/modules/syndication/"
	xmlns:slash="http://purl.org/rss/1.0/modules/slash/"
	>

<channel>
	<title>DavidMoncur.com &#187; customer experience</title>
	<atom:link href="http://www.davidmoncur.com/tag/customer-experience/feed/" rel="self" type="application/rss+xml" />
	<link>http://www.davidmoncur.com</link>
	<description>Three Degree SHIFT°</description>
	<lastBuildDate>Mon, 23 Jan 2012 20:17:54 +0000</lastBuildDate>
	<language>en</language>
	<sy:updatePeriod>hourly</sy:updatePeriod>
	<sy:updateFrequency>1</sy:updateFrequency>
	<generator>http://wordpress.org/?v=3.1.1</generator>
		<item>
		<title>How Effective Content Is Vital to Your Social Media Marketing</title>
		<link>http://www.davidmoncur.com/2011/12/how-effective-content-is-vital-to-your-social-media-marketing/</link>
		<comments>http://www.davidmoncur.com/2011/12/how-effective-content-is-vital-to-your-social-media-marketing/#comments</comments>
		<pubDate>Fri, 16 Dec 2011 15:33:38 +0000</pubDate>
		<dc:creator>David Murray</dc:creator>
				<category><![CDATA[Communication]]></category>
		<category><![CDATA[Social Networking]]></category>
		<category><![CDATA[blogging]]></category>
		<category><![CDATA[blogs]]></category>
		<category><![CDATA[Branding]]></category>
		<category><![CDATA[connectivity]]></category>
		<category><![CDATA[consumers]]></category>
		<category><![CDATA[content]]></category>
		<category><![CDATA[content marketing]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[customers]]></category>
		<category><![CDATA[facebook]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[messaging]]></category>
		<category><![CDATA[PR]]></category>
		<category><![CDATA[Seo]]></category>
		<category><![CDATA[social media]]></category>
		<category><![CDATA[social media marketing]]></category>
		<category><![CDATA[social networks]]></category>
		<category><![CDATA[twitter]]></category>
		<category><![CDATA[video]]></category>
		<category><![CDATA[web]]></category>
		<category><![CDATA[web development]]></category>
		<category><![CDATA[youtube]]></category>

		<guid isPermaLink="false">http://www.davidmoncur.com/?p=591</guid>
		<description><![CDATA[You may not realize it, but content is your product. Effective content builds trust with your audience, and gets you several steps closer to winning new customers.]]></description>
		<wfw:commentRss>http://www.davidmoncur.com/2011/12/how-effective-content-is-vital-to-your-social-media-marketing/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Developing a Meaningful Brand Identity</title>
		<link>http://www.davidmoncur.com/2011/12/how-we-go-about-developing-your-brand-identity/</link>
		<comments>http://www.davidmoncur.com/2011/12/how-we-go-about-developing-your-brand-identity/#comments</comments>
		<pubDate>Wed, 07 Dec 2011 19:26:02 +0000</pubDate>
		<dc:creator>David Murray</dc:creator>
				<category><![CDATA[Branding]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[business development]]></category>
		<category><![CDATA[color]]></category>
		<category><![CDATA[Communication]]></category>
		<category><![CDATA[creative]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[design]]></category>
		<category><![CDATA[facebook]]></category>
		<category><![CDATA[graphic design]]></category>
		<category><![CDATA[graphic designers]]></category>
		<category><![CDATA[logo]]></category>
		<category><![CDATA[messaging]]></category>
		<category><![CDATA[social media]]></category>
		<category><![CDATA[social web]]></category>
		<category><![CDATA[Successful Business]]></category>

		<guid isPermaLink="false">http://www.davidmoncur.com/?p=561</guid>
		<description><![CDATA[Did you know there is a process for consistently creating strong identities? - just like there's a process for accounting practices, or a process for manufacturing.  Designing strong identities is no different.]]></description>
		<wfw:commentRss>http://www.davidmoncur.com/2011/12/how-we-go-about-developing-your-brand-identity/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Breaking Down Your Content for the Social Web &#8211; Our Presentation From BlogWorld LA</title>
		<link>http://www.davidmoncur.com/2011/11/breaking-down-your-content-for-the-social-web-our-presentation-from-blogworld-la/</link>
		<comments>http://www.davidmoncur.com/2011/11/breaking-down-your-content-for-the-social-web-our-presentation-from-blogworld-la/#comments</comments>
		<pubDate>Tue, 22 Nov 2011 16:14:56 +0000</pubDate>
		<dc:creator>David Murray</dc:creator>
				<category><![CDATA[Communication]]></category>
		<category><![CDATA[blog]]></category>
		<category><![CDATA[blog world]]></category>
		<category><![CDATA[blogging]]></category>
		<category><![CDATA[Branding]]></category>
		<category><![CDATA[connectivity]]></category>
		<category><![CDATA[content]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[ebook]]></category>
		<category><![CDATA[facebook]]></category>
		<category><![CDATA[linkedin]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[messaging]]></category>
		<category><![CDATA[newsletter]]></category>
		<category><![CDATA[presentation]]></category>
		<category><![CDATA[qr codes]]></category>
		<category><![CDATA[search engine optimization]]></category>
		<category><![CDATA[Seo]]></category>
		<category><![CDATA[slideshare]]></category>
		<category><![CDATA[social media]]></category>
		<category><![CDATA[Social Networking]]></category>
		<category><![CDATA[tools]]></category>
		<category><![CDATA[twitter]]></category>
		<category><![CDATA[video]]></category>
		<category><![CDATA[youtube]]></category>

		<guid isPermaLink="false">http://www.davidmoncur.com/?p=458</guid>
		<description><![CDATA[Social Media is not your Xerox machine. It's time to stop auto-populating your content. Here are effective ways to communicate through your social networks.]]></description>
		<wfw:commentRss>http://www.davidmoncur.com/2011/11/breaking-down-your-content-for-the-social-web-our-presentation-from-blogworld-la/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Introducing Conscious Commerce</title>
		<link>http://www.davidmoncur.com/2009/12/introducing-conscious-commerce/</link>
		<comments>http://www.davidmoncur.com/2009/12/introducing-conscious-commerce/#comments</comments>
		<pubDate>Mon, 21 Dec 2009 14:47:38 +0000</pubDate>
		<dc:creator>David Moncur</dc:creator>
				<category><![CDATA[Communication]]></category>
		<category><![CDATA[Conscious Commerce]]></category>
		<category><![CDATA[Social Networking]]></category>
		<category><![CDATA[business insight]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[equal exchange]]></category>

		<guid isPermaLink="false">http://www.davidmoncur.com/?p=50</guid>
		<description><![CDATA[Companies will have to embrace the tenets of conscious commerce in order to succeed in the changing global economy.]]></description>
		<wfw:commentRss>http://www.davidmoncur.com/2009/12/introducing-conscious-commerce/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
<enclosure url="http://www.davidmoncur.com/wp-content/uploads/2009/12/Introducing-Conscious-Commerce.mp3" length="" type="" />
		</item>
		<item>
		<title>Are you providing the best possible customer experience?</title>
		<link>http://www.davidmoncur.com/2009/12/are-you-providing-the-best-possible-customer-experience/</link>
		<comments>http://www.davidmoncur.com/2009/12/are-you-providing-the-best-possible-customer-experience/#comments</comments>
		<pubDate>Mon, 14 Dec 2009 15:10:58 +0000</pubDate>
		<dc:creator>David Moncur</dc:creator>
				<category><![CDATA[Communication]]></category>
		<category><![CDATA[Conscious Commerce]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[business insight]]></category>
		<category><![CDATA[commerce]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[customer loyalty]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[equal exchange]]></category>

		<guid isPermaLink="false">http://www.davidmoncur.com/?p=37</guid>
		<description><![CDATA[“Customer experience” is the sum of all the interactions a company or a consumer has with your business. It’s the feeling they get when they see your brand. It’s the way you communicate and they understand your message. It’s what happens when you pick up the telephone and take their call. It’s how you deal [...]]]></description>
		<wfw:commentRss>http://www.davidmoncur.com/2009/12/are-you-providing-the-best-possible-customer-experience/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
<enclosure url="http://www.davidmoncur.com/wp-content/uploads/2009/12/customerexperience.mp3" length="" type="" />
		</item>
	</channel>
</rss>

