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	<title>DavidMoncur.com &#187; customer loyalty</title>
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		<title>Are you providing the best possible customer experience?</title>
		<link>http://www.davidmoncur.com/2009/12/are-you-providing-the-best-possible-customer-experience/</link>
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		<pubDate>Mon, 14 Dec 2009 15:10:58 +0000</pubDate>
		<dc:creator>David Moncur</dc:creator>
				<category><![CDATA[Communication]]></category>
		<category><![CDATA[Conscious Commerce]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[business insight]]></category>
		<category><![CDATA[commerce]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[customer loyalty]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[equal exchange]]></category>

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		<description><![CDATA[“Customer experience” is the sum of all the interactions a company or a consumer has with your business. It’s the feeling they get when they see your brand. It’s the way you communicate and they understand your message. It’s what happens when you pick up the telephone and take their call. It’s how you deal [...]]]></description>
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