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	<title>DavidMoncur.com &#187; customer service</title>
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		<title>Will 1/4&#8243; really do?</title>
		<link>http://www.davidmoncur.com/2012/01/will-14-really-do/</link>
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		<pubDate>Mon, 23 Jan 2012 20:14:46 +0000</pubDate>
		<dc:creator>David Moncur</dc:creator>
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		<description><![CDATA[There’s a case to be made for providing business solutions rather than services. What kind of company do YOU want to be?]]></description>
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		<title>Twelve Social Media Deliverables Agencies Must Be Providing Their Clients</title>
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		<dc:creator>David Murray</dc:creator>
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		<description><![CDATA[Too many agencies are touting Social Media expertise without providing real business solutions. These are twelve Social Media business deliverables any marketing firm should be providing their clients.]]></description>
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		<title>Are you providing the best possible customer experience?</title>
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		<pubDate>Mon, 14 Dec 2009 15:10:58 +0000</pubDate>
		<dc:creator>David Moncur</dc:creator>
				<category><![CDATA[Communication]]></category>
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		<description><![CDATA[“Customer experience” is the sum of all the interactions a company or a consumer has with your business. It’s the feeling they get when they see your brand. It’s the way you communicate and they understand your message. It’s what happens when you pick up the telephone and take their call. It’s how you deal [...]]]></description>
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